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How The Secondary Messages Work

Direct messaging plays an important role not just in increasing your conversion but as well as promoting and growing your brand. It is your direct line to your follower and potential clients.

Keeping a continuous flow of conversation either when you get a positive reply or when no feedback has been received from your initial message is essential and SM Tasker offers the best solution through its Send Secondary Messages feature.


How Secondary Messages Work

You can activate this feature through these three Contact Tool tabs:

  • Use Extracted Users tab

(Screenshot of the Use Extracted Users Twitter)


  • Send Messages To New Followers tab

(Screenshot of the Send Messages to new followers Tab)


  • Auto Reply To New Messages

(Screenshot of the auto reply to new messages tab)


Send Secondary Messages Settings


(Screenshot of the secondary messages settings)


Send secondary messages after XX to YY hours

  • Here you can set the time on when you want SM Tasker to send the message.

(Screenshot of the delay option after which the secondary messages will be sent)


Sub-options or Conditions when sending the Secondary Messages

➡ Condition 1: Send only if the user has replied


(Screenshot showing the filters option and the number of tries counter)


  • If selected, the secondary message will only be sent if the user has responded to the primary message that SM Tasker has sent out.
  • The ‘Retry’ option will retry the operation every now and then. It works together with the number of hours that you want it to operate.

💡 Example 1:

  • You have specified it to retry 3 times and you set the number of hours to 3-5 hours, then SM Tasker will check your Direct Messages every 3-5 hours for 3 times until it sees a new message to reply to. The number of retries will then be reduced after it did not extract any users from that turn.

➡ Condition 2: Send only if the user has not replied


(Screenshot of the filters send only when user has not replied checked)


  • If selected, the secondary message will be sent only if the user has not replied. It will respect the number of hours that you specified on the option above

Edit Secondary Messages

  • Here is where you can edit or add your secondary messages. When clicked, this interface will pop-up:

(Screenshot of the Edit secondary messages window)


1. Message Box – this is the area where you will be adding your message. You can use spintax and emojis to your message for variations

2. Tokens – you can opt to use tokens and it will be replaced by the matching user information.

3. Add photos or video – click the corresponding icons if you want to add an image or video to your message

4. Delete Message – you have the option to delete a message that you don’t want to use anymore

5. Add New Message – if you want to send out multiple secondary messages, then you can add more message by clicking this option.

6. Check spin syntax – if you have used spintax on your message, you can quickly check if the syntax is valid by clicking this button


(Screenshot showing the check spin syntax button)


7. Spin Text – when clicked, this will launch the Spin syntax Editor window


(Screenshot showing the spin syntax window)


8. Add Emoji – click this button if you want to add an emojis to your message to convey emotions, make it more fun and interesting


(Screenshot showing the emojies window)


Enable Reply Based On Trigger Words 

While the general settings for sending secondary messages are quite the same for all three, there is a slight difference when setting up the secondary messages that will be sent from Send Messages To New Followers and Auto Reply To New Messages tab (not applicable to Linkedin).

There is an extra option that allows you to control which secondary message would be sent based on a trigger word.


(Screenshot showing the reply based on triggered words option)


💡Example 2:

  • As seen on the image above, when the message contains the word “interested”, it will send the secondary message specific to that trigger word.
  • And if the message contains the word “sorry”, it will reply with the message that is assigned to that trigger word.
  • Now, if both words are included on the message, it will consider the first trigger word that appears on the message.
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