How to Get Support for SM Tasker
At SM Tasker, we are committed to helping you succeed with your social media automation. Whether you have a technical question, a feature request, or need help troubleshooting an issue, our team is here to assist you.
Option 1: Use Our Support Form
The fastest way to get help is to submit a request through our official contact page. This ensures your message is routed to the right team member immediately.
Visit our contact page here:
https://smtasker.com/contact-us/
Simply fill out the form with your details and your specific request, then click send.
Option 2: Contact Us via Email
If you prefer to use your own email client, you can reach our support desk directly at the following address:
Direct Email:
contact@smtasker.com
When to Expect a Reply
We pride ourselves on being responsive to our users. Here is our typical reply schedule:
- Monday to Friday: You will usually receive a reply in less than 12 hours.
- Weekends & Holidays: It may take a little longer for us to get back to you during these times, but we will respond as soon as we are back in the office.
Pro Tip: Explain Your Issue Clearly
To help us solve your problem as quickly as possible, please try to explain your issue or request in detail. Including specific information helps us avoid back-and-forth questions and gets you a solution faster.
Recommended details to include:
- The specific tool you are using (e.g., Publish, Like, Follow).
- A clear description of what is happening (or what is not happening).
- Any error messages you see in your dashboard or LOG tab.
- Screenshots or short screen recordings of the issue.
We look forward to helping you get the most out of SM Tasker!