8- How to Get Support for SMTasker
Two fast ways to reach the SMTasker team, what to include in your message, and when to expect a reply.
At SMTasker, we are committed to helping you succeed with your social media automation. Whether you have a technical question, a feature request, or need help troubleshooting an issue, our team is here to assist you.
Prefer to watch? This step is also covered on our YouTube channel — the written guide below matches it exactly.
Option 1: Use our support form
The fastest way to get help is to submit a request through our official contact page. This ensures your message is routed to the right team member immediately.
Visit our contact page here:
https://smtasker.com/contact-us/
Simply fill out the form with your details and your specific request, then click send.
Option 2: Contact us via email
If you prefer to use your own email client, you can reach our support desk directly at the following address:
Direct Email: contact@smtasker.com
Option 3: Straight from your dashboard
You don’t have to leave SMTasker to reach us — the headset icon in the top bar of your dashboard opens support from anywhere in the app.
The support button lives in the top-right of every dashboard page, right beside your storage meter.
When to expect a reply
We pride ourselves on being responsive to our users. Here is our typical reply schedule:
- Monday to Friday: You will usually receive a reply in less than 12 hours.
- Weekends & Holidays: It may take a little longer for us to get back to you during these times, but we will respond as soon as we are back in the office.
Pro tip: explain your issue clearly
To help us solve your problem as quickly as possible, please try to explain your issue or request in detail. Including specific information helps us avoid back-and-forth questions and gets you a solution faster.
- The specific automation you have an issue with (e.g., Publish, Like, Follow).
- A clear description of what is happening (or what is not happening).
- Any error messages you see in your dashboard or LOG tab.
- Screenshots or short screen recordings of the issue.
We look forward to helping you get the most out of SMTasker!
You’re officially ready to launch!
Congratulations! You have officially navigated the entire Getting Started series, and you are now fully equipped to take control of your social media growth.
By connecting your device, setting up automated interactions, and launching your first posting campaigns, you’ve moved beyond the setup phase and into true digital autonomy. You now have the power to maintain a consistent, natural presence online, allowing your accounts to engage, grow, and thrive while you focus on the creative side of your business.
You’ve built the foundation—now it’s time to scale. Whether you’re looking to amplify your brand, drive more traffic, or simply reclaim your time, you now have the tools to make it happen effortlessly.
The path to building your audience is now open. Go forth, experiment, and enjoy watching your hard work turn into real, automated progress. Welcome to the next level of your journey!