The complete setup path · Part 7 of 7
Get Help with SMTasker: Getting Started Part 7
If a device will not connect or a campaign behaves differently from expected, clear details help support investigate faster. The final Getting Started video shows the available support path and how to report an issue with useful context.
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BEFORE YOU PRESS PLAY
Get set for this lesson
Open the dashboard and identify the exact device, social account, and automation involved in your issue. The support form becomes much more useful when you can show both what you expected and what happened.
FOLLOW THE WALKTHROUGH
What happens in the video
Find Contact Support
The recording points to the headphones icon in the dashboard’s upper-right area. The Contact Support form pre-fills Reply To with the account email, which helps associate the request with the correct workspace. It also offers a category such as Payment, Bugs, Features, or Other.
Describe a reproducible issue
The presenter fills the Message field with the platform, device, account, intended action, exact clicks or settings, observed result, and when it began. “My tool does not work” gives little to investigate; an error message and the step where it appeared are much more useful. Avoid including passwords, 2FA secrets, or private API keys.
Capture the relevant screen
A camera control near the dashboard’s lower-left area opens a screenshot flow. The browser requests permission to capture a tab; after you approve it, a preview appears. Crop only if it keeps the context needed to identify the problem. You can download the image for email or add it directly to the support form.
Attach context without losing the error
The video demonstrates stacking screenshots from Settings, Sources, and an error state, with a limit of ten attachments in the form shown. Include the campaign name and device row when useful, but hide credentials or unrelated personal data. Submit the form after reviewing the reply email.
Use email when it fits better
The alternative shown is contact@smtasker.com. An email can carry the same structured issue description and screenshots. The video encourages detailed reports; it does not establish a guaranteed resolution time for every request.
WATCH FOR THESE DETAILS
Check this as you follow along
- Keep the Reply To address accessible for the response.
- Choose a category that matches the issue, then include the exact error and approximate time.
- Capture the full browser tab only when the useful information is visible and private data are hidden.
- Limit attachments to the screens that explain the problem; the form shown accepts up to ten.
- Never send login passwords, 2FA secrets, or full API keys in a ticket.
AFTER WATCHING
Put this into practice
If the issue concerns setup, mention the numbered lesson and the first step that diverged from the video. If it concerns an automation, include its account, source, schedule, status, and Summary or Results entries so support can follow the same path.
RELATED READING
Keep the guide nearby
Open the relevant written resource when you need to check a setting while working in your own dashboard.
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The complete setup pathRun Your First Automated Posting Campaign: Getting Started Part 6↗
Device and account guidesInstall SMTasker on Mac: Download, Pair, and Connect↗
Device and account guidesAdd Social Accounts in SMTasker: Auto-Sync or In-App↗
Skye and MCPMeet Skye AI Manager: Set Up SMTasker with AI↗
Skye and MCPAI Social Media Automation with SMTasker: Less Manual Setup↗PUT THIS LESSON TO WORK
Ready to try it with SMTasker?
Create your account, connect your Android phone, and follow the setup at your own pace. Your next workflow starts here.